TwinTurbo.NET: Nissan 300ZX forum - You, the retailer, needs to convey that to the customer
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Subject You, the retailer, needs to convey that to the customer
     
Posted by SactoTodd on January 07, 2004 at 4:14 PM
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In Reply To Nixit, thanks for teh advice! posted by George(boost-solutions.com) on January 07, 2004 at 04:03 PM
     
Message Either up front:

"I can sell you a Todd_0606 for $387 but we are out of stock right now. Todd himself said they'd ship to me in 7 days. Once I get the Todd_0606 in stock, I can have it shipped to you, and that should take 3 days. Would you like me to order you one, knowing it will take a week at least?"

At that point, it's your job to keep the customer informed. Emails, tracking number, progress reports, etc. Kinda like a business.

Or,

After

"Hi _____, I didn't forget about your order for the Todd_0606, but we are having problems getting our shipment from Todd. I spoke with him this morning, and he said they'd ship by the end of the week. Once they hit our shipping dock, I'll send yours right out, and email you with a tracking number. I'm sorry for the delays, we are working on it. Is that acceptable to you? If not, I'd gladly refund your money."


Again, kinda like a business.


-Todd
     
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